How can we help?
Answers to the common questions, and a real person on email for everything else.
contact@blevo.app
We’re a small team and read every message. We aim to reply within two business days.
- The email or @handle on your account
- Your phone and OS version
- The app version (bottom of Settings)
- What you expected, and what happened
Common questions
My steps or workouts aren’t showing up
Blevo reads activity from Apple Health on iPhone and Health Connect on Android. Check that Blevo is allowed there (iPhone: Settings › Health › Data Access & Devices › Blevo; Android: Health Connect › App permissions › Blevo), then open Blevo and pull down to refresh. Steps from a watch appear once the watch has synced with your phone’s health app.
My step count is different from another app
Blevo counts what your phone’s health app records, with duplicates between phone and watch removed. Other apps may count differently or add estimates. For challenges, only activity that passes Blevo’s anti-cheat checks counts.
How do coins work? Can I cash them out?
Coins are Blevo’s in-app currency. You earn them for goals you hit and challenges you do well in, and spend them on challenge entries and in-app items. They have no cash value and can’t be withdrawn, sold or transferred outside Blevo.
A challenge result looks wrong
Results settle from synced step data after a challenge ends, and suspicious activity can be held for review. If something still looks wrong a day after the end, email us with the challenge name and your @handle.
How do I invite friends or join a crew?
Share your invite link from the app, or send a crew or challenge link. Anyone who opens it without the app sees a page with the code to enter after installing.
How do I connect Blevo to ChatGPT, Claude or another AI assistant?
Follow the steps for your assistant on the connector page. In the app, connection codes live in You›Settings›AI›Connect AI assistants.
How do I disconnect an AI assistant?
In the app, You›Settings›AI›Connect AI assistants›Connected apps lists every connected assistant — tap Disconnect. You can also remove Blevo in the assistant’s own settings, and revoke personal access tokens in You›Settings›AI›Connect AI assistants›Access tokens.
How do I get a copy of my data?
On iPhone: Settings › Export my data. On any device, email contact@blevo.app from your account’s email address.
How do I delete my account?
You›Settings (gear, top right)›Danger zone›Delete account. Deletion completes after 7 days; signing back in before then cancels it. See Delete your account for what’s removed and how to ask by email instead.
How do I report someone or something?
Use Report on the post, message or profile in the app, or block the person. For anything urgent, email contact@blevo.app.
More
- Delete your account — in the app or by email.
- Privacy Policy — what we collect and why.
- Terms of Service — the rules, including coins and challenges.
- Connector — use Blevo in ChatGPT, Claude and other AI assistants: setup and permissions.